Tickets
Tickets
Professional support system with advanced management tools.
The Tickets module provides a reliable way for your users to reach out to your staff team. It includes multiple categories, automated transcripts, and full dashboard integration.
🎫 Overview
Naeris handles tickets by creating private channels for users to talk with staff. Each ticket can have its own category, prefix, and assigned staff roles.
Key Features
- Multi-Category: Different tickets for "Support", "Report", "Application", etc.
- Transcripts: Automated HTML transcripts sent to a log channel and the user.
- Easy Setup: Fast configuration via the Dashboard.
⚙️ Configuration
To set up tickets, go to the Tickets section on the dashboard:
- Log Channel: Choose where transcripts and ticket activity logs will be sent.
- Categories: Create categories like "Billing" or "Support". Each category can have:
- A unique greeting message.
- Assigned staff roles.
- A destination channel category.
- Panels: Create a message with a button that users can click to open a ticket.
🎫 Ticket Commands
/ticket setup
Starts an interactive setup for the ticket system in a channel.
/ticket setup <channel>/ticket setup #support/ticket log
Sets the channel where ticket transcripts and logs are sent.
/ticket log <channel>/ticket log #ticket-logs/ticket close
Closes the current ticket channel (saves transcript).
/ticket close/ticket close/ticket add
Adds a user or role to the current ticket.
/ticket add <user_id/role_id>/ticket add 1267951485585461288/ticket remove
Removes a user or role from the current ticket.
/ticket remove <user>/ticket remove @User/ticket reopen
Reopens the last closed ticket for a specific user.
/ticket reopen <user>/ticket reopen @User/ticket limit
Sets the maximum number of concurrent open tickets.
/ticket limit <amount>/ticket limit 10